AI is present in many of our daily activities, not just in the ways we imagine. Its evolution has only just begun and there is still a long way to go. It is therefore important to understand the possibilities and risks of its development and use in public policy.

The public sector is increasingly making use of AI-based technologies to deliver essential services and perform a variety of tasks. Technologies that provide information to citizens, optimise resource allocation, streamline government procedures and support officials in decision-making. In short, they are a key tool for improving public management.

However, the use of AI presents risks: biases, hallucinations, misinformation, misleading or false information, etc.. Governments must design strategies that encourage the implementation and use of these technologies while incorporating the necessary ethical standards to minimise their unintended effects. They must adopt regulatory and assessment strategies to protect citizens from the potential risks associated with their implementation. Risks cannot be an obstacle to the digital transition.

In addition to being a technological issue, the use of AI-based technologies is a political issue. As such, it must be thought through, discussed and decided upon to serve as an instrument for the greater good of society. It is a matter of defining a strategy to use it conscientiously and with care for its potential adverse effects.